Exchange & Refund
For Both Refunds and Exchanges
購入日から14日以内（土日含む）
Within 14 days of purchase (weekends included)
商品は未使用・タグ付き・包装無傷の元の状態
Item must be in original condition · tags + packaging intact · 99–100% condition
破損品は対象外（レジで丁寧にお断りいたします）
Damaged items are not eligible — politely declined at the till
購入の証明: 領収書 / 贈り物の領収書 / 商品QRスキャンのいずれか
Valid proof of purchase: receipt · gift receipt · product QR scan
Refunds Only
元の支払方法に返金されます
Refunded to the original payment method
Card → card · Cash → cash · Bank Transfer → bank transfer
カード返金は通常3〜5営業日でお客様の銀行口座に反映
Card refunds typically appear in 3–5 working days
Exchanges Only
同価格の交換: お支払いはありません
Same-value exchange: no money changes hands
差額の追加: お客様が差額をお支払い
Trade up: customer pays the difference
差額の返金: 元の支払方法に返金
Trade down: store refunds the difference back to the original payment method
Gift Receipts
贈り物の領収書には金額は表示されません
Gift receipts show no prices
QRコードで店頭交換が可能
The QR code on a gift receipt can be scanned in store for exchange
14日の窓口は元の購入日から数えます（土日含む）
The 14-day window is measured from the original purchase date (weekends included)
般若の家 · House of Hannya · Made in the UAE
